Shipping & Returns

Movie Poster World Store
Shipping, Delivery & Returns Information:

Movie Poster World Store can deliver to virtually any address in the world. Below is how we apply delivery charges and how long your order will take to reach you:

UK / International Dispatch Information

Many items in our store are in stock and available for dispatch as soon as we receive your order. If you place an order containing Repro Posters, we may not be able to dispatch your entire order immediately or it may be necessary to split your order and deliver certain out of stock items at a later date. Sometimes it may be necessary to split your order due to weight restrictions or packaging format such as an order for books and rolled posters. The books would be boxed and the posters sent in a tube.

Orders that are received and processed before noon GMT Monday to Friday are generally shipped within 2 to 5 business days and will then be subject to the specified delivery times listed below, usually from 5 – 28 days. Please allow an extra business day for orders received and processed after noon or over the weekend.

SHIPPING

Shipping is worked out by each products weight the total is calculated to give shipping costs of the items purchased. Packaging is included.

When ordering individual items from the store you should always select your country/region from the options list during checkout. For ease of use we have divided up our postage groups into 3 main country areas. UK - Europe – USA, Canada, Australia and the rest of the world. If you are unsure please use the listing below to decide which group you should use.

If you are still not sure about which group to use then please contact us.

• All UK orders are dispatched by First Class GPO postal Services. There are two choices:
• UK rates - Signed for (Insured to £28)
• Royal Mail Special Delivery - Urgent or higher value (insured up to £500)

• All International orders are dispatched by AIR MAIL only. There are two choices:
• Non – Insured (for Europe or US, Canada, Australia and rest of the world)
• Signed for (Insured to £500) Covers both Europe and USA etc

• Note: Please also view our payment terms under Conditions of Use .

PLEASE NOTE: Insurance is optional but we do not accept responsibility for uninsured items once they leave us. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier / postal service.

Approximate Delivery Times:

Working Days = Monday to Friday

• Please Note: If you are paying by Cheque, please add at least 7 working days to each of the above times (following our receipt of your payment); to allow for clearance of your funds.
• All orders are dispatched from the UK.
• You will be advised by email of any possible delivery delays.
• We always try our best to deliver to you within our published timescales, and to fulfill your expectations of our service.

Important Customs Information

Customs forms for all international packages list the value of your order's contents as well as a description of the items.

For example:
Books value: £29.95
Posters value: £180.00
Film Cell value: £59.95

Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

In the United Kingdom: HM Customs & Excise Website

Please Contact Us if you have any additional shipping/delivery enquiries. Thank-you.

RETURNS POLICY

If for any reason you are not entirely satisfied with your purchase, we give an unconditional guarantee that we will exchange goods or refund your money at any time. This is in addition to your statutory rights.

At Movie Poster World we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy. To return an item, returns code must be obtained (note : no action will be taken on goods returned without this). Please use our Contact Us to obtain a return code. Please enclose a note giving the reason for the return, wrap the package securely and send the package to our Address. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box, with all certificates and accessories where applicable. For your protection we recommend that you use a recorded-delivery service.

The maximum postage refunded for any item returned will be £2 and this will apply only to faulty goods.
Please note that our returns policy is only valid for 7 days from receipt of goods. Please remember to check with us and obtain your returns code before sending any packages back.

If you wish to return or exchange an item simply go to the Contact Us page as explained above or call us and we will be happy to help you out.

Our aim is 100% customer satisfaction.